FAQ

General

Do you ship internationally?

Yes, Kanox ships internationally! We’re committed to bringing our carefully selected products to customers worldwide. Shipping availability, rates, and delivery times may vary depending on your location. Please visit our Shipping Information page for more details.

If you have any questions, our customer support team is always here to assist you.

Can I change my shipping address after placing an order?

If you entered the wrong shipping address, please contact us as soon as possible. We can update your details as long as your order has not been processed or shipped.

Once an order has been dispatched, we are unable to make address changes.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and a link to monitor your delivery status.

Please allow some time for tracking updates to appear after dispatch.

What if my order is lost or delayed?

We understand how frustrating delays can be. If your tracking information has not updated, your package may simply be experiencing a carrier delay.

Please allow time for tracking updates. If your order has not arrived within 30 days of dispatch, contact our support team and we’ll investigate the issue for you.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, PayPal, and other secure payment options available at checkout.

All transactions are processed securely to protect your information.

Shipping & Returns

How Long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout.

Orders are typically dispatched within 3 business days. During peak periods, processing times may take up to 6 business days.

After dispatch, standard shipping generally arrives within 8–14 business days.

Please note: Delivery times may be affected by customs clearance, holidays, or carrier delays.

What is your return policy?

We offer a 30-day return policy on eligible products.

To qualify for a return, items must be unused, in their original condition, and include original packaging. Please visit our Returns Policy page for full details and instructions.

Do you offer exchanges?

Yes, exchanges are available for products that arrive damaged or defective.

Please contact our customer support team with your order details and photos of the issue, and we’ll assist you with the next steps.